99dat Privacy Policy

In Introduction

99dat is a trusted online gaming and betting platform in Bangladesh. We believe that protecting your privacy is a fundamental responsibility. This privacy policy ("Policy") explains how 99dat collects your personal information, the purposes for which it is used, how long it is stored, and what steps we take to keep your information safe.

By using the 99dat website and creating an account, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

This policy applies only to the 99dat platform and does not apply to third-party websites or services.

1 What Information We Collect

99dat collects the following types of information to provide its services. Each piece of information is collected for a specific purpose, and no information beyond what is necessary is collected.

1.1 Personal Identification Information

• Full name and date of birth (for age verification — minimum 21 years)
• Email address
• Mobile phone number
• Residential address
• National ID card or passport number (for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, and Upay account numbers (for transaction purposes)
• Deposit and withdrawal history
• Wallet balance information

1.3 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Cookie and session data
• Browsing history on the website (within the 99dat domain only)
• Login time and location

1.4 Gaming Activity Information

• Betting history and amounts
• Preferred game categories
• Win and loss records
• Bonus and promotion usage history

2 How We Collect Information

99dat collects your information in the following ways:

• Registration process: Information you provide directly when creating a new account on 99dat.
• Identity verification: Documents required to confirm your identity through the KYC (Know Your Customer) process.
• Transaction processing: Financial information automatically recorded during deposits or withdrawals.
• Automated technology: Technical information automatically collected through cookies, web beacons, and log files.
• Customer support: When you contact us via live chat or email.

3 Purposes for Using Information

99dat uses collected information only for the following purposes:

1. Account management: To create, verify, and manage your account.
2. Service delivery: To provide gaming, betting, deposit, and withdrawal services without interruption.
3. Security assurance: To prevent fraud, money laundering, and other illegal activities.
4. Legal compliance: To comply with applicable laws and regulations.
5. Customer support: To answer your questions and resolve issues.
6. Personalization: To customize services and offers according to your preferences.
7. Communication: To notify you of important updates, security alerts, and promotional information.
8. Responsible gaming: To identify unusual gaming behavior and provide you with support.
9. Platform improvement: Statistical analysis to improve the quality and experience of our services.

4 Data Storage and Security

99dat follows the highest technical standards to protect your information. Our security measures include:

• SSL/TLS encryption: All data transmissions are protected by 256-bit SSL encryption technology.
• Encrypted storage: Sensitive information stored on servers is always kept in an encrypted state.
• Access control: Only authorized personnel have access to the information they need.
• Security monitoring: Automated systems monitor around the clock for suspicious activity.
• Regular security testing: Our systems undergo regular security audits.
• Data backup: Your information is stored in a secure backup system.

4.1 Data Retention Period

We retain all information for as long as your account is active. Even after an account is closed, information required to meet legal obligations may be retained for the period specified by law. Once no longer needed, information is securely deleted or anonymized.

5 Sharing Information with Third Parties

99dat never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Information necessary to complete financial transactions with bKash, Nagad, Rocket, and Upay.
• Identity verification services: Authorized third parties to complete the KYC process.
• Game providers: Minimum information necessary to manage game sessions with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Legal obligations: As part of court orders, lawful requests from government authorities, or legal proceedings.
• Security reasons: To prevent fraud, identity theft, or other criminal activity.

All such third parties are contractually bound to comply with 99dat's privacy standards and are permitted to use your information only for the specified purpose.

6 Cookie Policy

Cookies are used on the 99dat website. Cookies are small text files stored on your device that help improve the functionality of the website.

6.1 Types of Cookies We Use

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To analyze user behavior in order to improve our services.

6.2 Cookie Control

You can control or disable cookies other than essential cookies through your browser settings. However, this may limit some functionality of the service.

7 Your Rights

You have the following rights regarding privacy with 99dat:

1. Right to access: The right to request information about what data we hold about you.
2. Right to rectification: The right to request correction of inaccurate or incomplete information.
3. Right to erasure: The right to request deletion of your information in certain circumstances (though complete deletion may not be possible if legal obligations exist).
4. Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
5. Right to object: The right to object to the use of your information for marketing purposes.
6. Right to data portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days.

8 Protection of Minors' Information

99dat is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

Age verification during account creation is mandatory. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

9 Response to Security Breaches

If a data security breach occurs that poses a risk to your rights and freedoms, we will:

• Promptly notify the relevant authorities after the incident is identified.
• Immediately alert affected users by email.
• Provide transparent information about the nature of the incident, its potential impact, and the remedial steps taken.
• Implement additional security measures to prevent similar incidents in the future.

10 Changes to This Policy

99dat reserves the right to update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• You will be notified by email for important changes.
• A notice will be displayed on the website before the changes take effect.

Continuing to use our services after changes are made will be considered as your agreement to the updated policy. If you do not agree with the new policy, contact [email protected] to close your account.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live chat: Website live chat — 24 hours, 7 days, in Bengali

We take all privacy-related requests and complaints seriously and are committed to responding within the specified time.